Return & Refund Policy

🔁 Return & Refund Policy

At Purrsonal Gifts, your happiness means everything to us. 💝
We put love, care, and creativity into every personalized item — and our goal is to make sure you adore your order just as much as we enjoyed creating it.

🎯 Customer Satisfaction Comes First

We’re incredibly proud to maintain a high satisfaction rate with our custom-made gifts.
Every product is uniquely created using quality materials and professional printing techniques to ensure your design comes out beautifully. ✨

But we know mistakes can happen — and if something isn’t quite right, don’t worry!
Just contact us within 15 days of receiving your order, and we’ll be here to help. 💌

🛡️ Our “Made-Right Promise”

If your item arrives:

✨ Materially different from your approved design
✨ Printed or made incorrectly
✨ Or produced on the wrong product

…we will happily remake or refund the affected items — whichever you prefer.

If a remake isn’t possible, we’ll issue a refund for those items instead. 💗
Refunds are typically processed within 1–2 business days after we receive the returned item(s).

❌ Order Cancellations

Because all Purrsonal Gifts items are custom-made, we begin preparing and producing your order shortly after it is placed.

For this reason, we do not accept order cancellations or changes once an order has been submitted.
Each item is made specifically for you, and production cannot be stopped or reversed.

Please review your personalization details (name, photo, size, and design) carefully before completing checkout.
If you have any questions before placing an order, feel free to contact us — we’re happy to help. 💌

💵 Refunds

Refunds are issued based on the original amount paid, minus:

  • Shipping fees

  • Customization fees (if applicable)

  • Discounts or promotional reductions

Once your return or claim is processed, we’ll send you a confirmation email. 💌

💳 Refunds typically take 7–10 business days to appear in your account.
Depending on your bank, it may take an additional billing cycle to reflect on your statement.

⚠️ Important Notes & Disclaimers

  • 🕓 All sales become final after 30 days from the delivery date.

  • 🎁 Personalized items cannot be returned due to customer error (wrong size, wrong photo, wrong customization entered), so please double-check your design before placing your order.

  • 🔄 Purrsonal Gifts reserves the right to update or adjust this policy at any time. Any changes will be reflected on this page.

📩 Need Help? We’re Here for You!

If you have questions about returns, refunds, or cancellations, we’d love to assist!
Just email us at support@purrsonalgifts.com — we typically reply within 24 hours, Monday–Friday. 💖😊