📜 Terms & Conditions

Last Updated: July 2025

Welcome to Purrsonal Gifts!
By accessing or using our website, you agree to the following Terms & Conditions.
Please read them carefully — they’re meant to protect both you and us. 💛

1. 🎁 General Information

These Terms & Conditions apply to all visitors, customers, and users of Purrsonal Gifts.
By placing an order, you confirm that:

You are at least 18 years old
You have the legal authority to make a purchase
You agree to follow all policies listed on our website

If you disagree with any part of these terms, please stop using our site.

2. 🛒 Ordering & Payment

✔️ Order Acceptance

Your order is confirmed once payment is completed.
We reserve the right to refuse or cancel any order in cases of:

Payment failure
Suspected fraud
Incorrect pricing or product information
Unavailability of an item

✔️ Payment

We accept secure payments via:

PayPal
Visa, MasterCard, American Express, Discover

All prices are listed in USD and do not include taxes or duties unless otherwise stated.

3. 🧵 Personalized Products

Most of our items are custom-made just for you, which means:

Colors may appear slightly different due to screen settings
Minor variations in design are normal
Customized items cannot be returned or exchanged unless they arrive damaged or incorrect

Please double-check all personalization details before submitting your order.
We cannot refund mistakes caused by customer input (wrong name, photo, date, etc.).

4. ⏳ Order Processing & Shipping

✔️ Processing Time

Processing typically takes 1–3 business days, depending on product type and order volume.

✔️ Shipping Time

Most orders arrive within 7–14 business days after production, depending on your location.

✔️ Shipping Address

Customers are responsible for providing the correct shipping address.
We are not liable for deliveries made to incorrect or incomplete addresses.

✔️ Lost or Stolen Packages

Once a package is marked as Delivered by the carrier, it is considered fulfilled.
We are not responsible for stolen or missing packages.

If your order is delayed, missing, or damaged, please contact us and we’ll do our best to assist. 💌

5. 🔁 Returns, Refunds & Cancellations

✔️ Cancellations

Before production: free cancellation
After production begins: $20 customization fee per item applies

✔️ Returns & Refunds

We only accept returns for defective, incorrect, or damaged items.
Refunds will be processed back to your original payment method.

For non-customized items (if available), a restocking fee may apply.

Please review our full Return & Refund Policy for detailed guidelines.

6. 🔒 Privacy

Your privacy matters to us.
Please refer to our Privacy Policy to understand how your information is collected, used, and protected.

7. 🧠 Intellectual Property

All designs, images, graphics, text, and content on Purrsonal Gifts belong to us.
You may not copy, resell, reproduce, or distribute any content without permission.

8. ⚠️ Limitation of Liability

Purrsonal Gifts is not liable for:

Delays caused by carriers, customs, or weather
Misprints due to customer-provided errors
Losses caused by improper use of our products
Website downtime or technical issues

Our total liability shall not exceed the amount paid for your order.

9. 🔗 Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their content, policies, or actions.
Please review their terms before interacting with them.

10. ⚙️ Changes to These Terms

We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
Continued use of our site means you accept the revised terms.

11. 📩 Contact Us

If you have any questions about these Terms & Conditions, we’re here to help!
Feel free to contact our support team anytime:

📧 support@purrsonalgifts.com
📍 722 Pennsylvania Avenue, Irwin – PA – 15642, United States

We appreciate your trust and thank you for choosing Purrsonal Gifts. 💖🐾